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Frequently Asked Questions

There are several different options to get to Isla Mujeres from Cancun airport, from private boat to public transportation. We have a fantastic licensed transport driver who offers guests of Luna Azul a discounted rate for a transfer from the airport to the ferry in Puerto Juarez (Cancun.) Once on the ferry, you are on your way to Isla! There are several transport companies you can make arrangements with also.​

There are several different options to get to Isla Mujeres from Cancun airport, from private boat to public transportation. We have a fantastic licensed transport driver who offers guests of Luna Azul a discounted rate for a transfer from the airport to the ferry in Puerto Juarez (Cancun.) Once on the ferry, you are on your way to Isla! There are several transport companies you can make arrangements with also.​

The Ultramar Ferry runs on the hour or half-hour, depending on the time of day. Click here

$23.00 per person round trip (subject to change)

The taxi service is just outside the ferry terminal and uses a line system. Some airport services offer door to door service.

Our concierge will meet you on arrival day to welcome you to the casa and show you around and make sure all your needs are met. At that time, you will receive the code to the front door for your stay.

Check in is no earlier 3 pm. Checkout is no later than 11:00 AM

Ultramar Isla Mujeres
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Absolutely! We offer full service for anything you may need while on the Island and can help you with golf carts, excursions, meals, massages, anything you may need to make your vacation magical!

We can arrange for a private chef to come to Luna Azul and prepare as many meals as you desire. We can also have the casa pre-stocked with groceries before your arrival. We recommend Dinnertainment of Javi’s Cantina

There are so many wonderful things to do on the magical Island of Isla Mujeres from snorkeling/diving to exploring the Island and it’s history. There are food and drink tours, Sunset/dinner cruises. Fishing excursions. Relaxing on one of the top 10 beaches in the world, Playa Norte. Zip line at Garrafon Park. Swimming with the Whale Sharks (seasonally) to just renting a golf cart and wandering the Island. There are more than 200 restaurants on Isla Mujeres, each with their own unique and awesome food to discover.

Playa Norte (about 7 minutes from Luna Azul) is consistently rated one of the top ten beaches in the world but there are many other smaller beaches that are amazing (including the one right out your front door.)

Absolutely!  We can connect you with a massage therapist who will come directly to Casa Luna Azul and treat you to a relaxing massage.

Our concierge can help arrange for water tours and fishing days.

Chichen Itza or Tulum are popular day trips.  Just ask our concierge to help arrange it.

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